Who you are booking with
Dubai Transfer Co. arranges chauffeur-driven transport in Dubai and Abu Dhabi. The transfer itself is carried out by an RTA-licensed limousine operator under contract with us: we choose the operator, hold the booking, set the fare, and stay your single point of contact for the confirmation, the chauffeur's details and any complaint. The vehicle registration, the chauffeur's permit and the motor insurance sit with the operator, and we verify all three before an operator joins our network.
Company registration and the RTA limousine operator licence are in progress. Until both are issued, invoices show the registration as pending. We do not print a licence number we do not hold. Until the tax registration number is issued, no VAT is added to the fare and no tax invoice is issued.
What you are booking
A private car with a chauffeur, either for a route or for a block of hours. This is not a taxi and not a ride-hailing app. Every ride is arranged in advance.
You get the vehicle class you chose, or a higher class at no extra cost, never a lower one. The exact model can change, but the number of seats and the luggage capacity never drop below what you booked.
The price
The price shown before you confirm is the price. It includes all tolls and Salik, parking and airport gate fees. It does not rise for night rides, traffic or demand.
Two things sit outside it. An extra stop beyond the booked route is AED 60 ($16) for up to 15 minutes. Waiting beyond the free window is arranged with the office in advance, and nothing extra is ever added to your fare without your written agreement.
Free waiting is 60 minutes at the airport and 15 minutes at any other pick-up. At the airport it does not start at touchdown: the office moves your pick-up to about 45 minutes after the actual landing, roughly when you walk out into arrivals, and the 60 minutes start from then.
Paying
No card details are entered on this website, and online card payment is not connected yet. When the office confirms your ride, it tells you how to pay the amount you saw: cash to the chauffeur, a bank transfer, or the monthly invoice if you hold a corporate account. If you chose bank transfer, the account details come with that confirmation. If you chose card when booking, the office agrees one of these with you instead until card payment opens.
Fares on this site are shown in UAE dirhams with the US dollar equivalent alongside, at the country's fixed peg of 3.6725 AED to the dollar. The fare and the invoice are in dirhams, so the number you saw is the number you pay.
Flight delays
Give us your flight number when you book. The office checks the flight and moves your pick-up to about 45 minutes after the actual landing, roughly when you walk out into arrivals, and the 60 minutes of free waiting start from then. The fare does not change. If passport control is unusually slow, tell the office and it can move the pick-up later still.
Without a flight number we cannot do this, so please add it even if your plans look certain.
Passengers and luggage
Every class has a seat limit and a luggage limit, and both are shown before you choose. If more people or more bags arrive than the class holds, the chauffeur may not be able to carry them safely, and a larger vehicle may not be available at short notice.
Child and booster seats cost nothing but must be asked for when you book, not on the day.
Cancelling and changing
While nothing has been paid, cancelling costs nothing at all. Once a booking is paid: free while no partner company has accepted the ride or when more than 12 hours remain before pick-up, half the fare inside 12 hours, and the full fare once the chauffeur has been dispatched. Moving a booking to another time costs nothing while the chauffeur has not been dispatched. Once a partner company has accepted the ride and 12 hours or less remain before pick-up, the time can only be changed through the office, and if you later cancel, the charge is worked out from the pick-up time you had booked.
If we, or the partner company carrying out your ride, cancel, you are charged nothing and get back anything you paid. A refund goes back the way you paid: for cash or a bank transfer, the office arranges it with you directly. The cancellation page sets all of this out case by case.
What we are responsible for
The booking, the fare and the standard of the service: a chauffeur whose licence and permit are in date, an insured vehicle, and luggage treated with care. The driving is done by an RTA-licensed operator, and we remain answerable to you for how the whole ride goes.
We are not responsible for delays caused by traffic, weather, road closures, security events or anything else outside our control, so please allow sensible time before a flight.
If something goes wrong, tell the office straight away. Complaints are answered by a person, not a form.
Law
These terms are governed by the law of the United Arab Emirates, and disputes go to the courts of Dubai.
If we change these terms, the version that applies to your ride is the one published on the day you booked. The date at the top of this page shows when the current version was published.