Where we are
Dubai Transfer Co. is being set up now. Company registration and the RTA limousine operator licence are in progress, and until both are issued our invoices show the registration as pending.
We could have left that off the website. It seemed a strange thing to hide from someone who is about to hand us their arrival time and their phone number.
One price, decided before you book
The fare you see before you confirm is the fare. It includes tolls and Salik, parking, airport gate fees and 5% VAT, and it does not move because it is midnight, because it is raining, or because the app noticed you are in a hurry.
Surge pricing and night rates are not switched off in our system. They were never built. There is no setting anyone can turn on by accident.
Chauffeurs, not drivers we found today
Every chauffeur on the roster has their driving licence, RTA limousine permit, vehicle insurance and Emirates ID expiry dates on file. When a document lapses the system suspends that chauffeur the same day and stops offering them work. Nobody has to remember to do it.
Chauffeurs are paid a fixed share of each fare, and they can see what they earned on every ride before they accept it.
What we do not do yet
Card payment on the website is not connected, so the office sends a payment link after your booking is confirmed. Flight delays are handled by a person checking the flight, not by an automatic feed. There is no live map of your car.
We have no customer reviews yet, so you will not find a star rating on this site. When we have real ones, they will be real ones.
How to reach a person
WhatsApp is the main channel and it is answered in about a minute, day or night, by someone in the office rather than a menu.
If something goes wrong, tell us straight away. A complaint answered on the day is cheaper for everyone than a review written a week later.